Shipping methods and the delivery time of your order
All packages will initially be shipped through Postnord (DPD), FedEx or DHL and we are constantly trying to improve the shipping options, prices and delivery time. The shipping costs will depend on the total weight of a package and the country of destination and the chosen shipping time, also the delivery time will vary from country to country. Mentioned shippings days, at checkout is business days. Please notice that products have a netto weight and shipping weight, which are different - we do our best to make this very clear with showing the shipping weight at our product pages.
To make it easier and more clear, NORDIC EXPAT SHOP uses seven different weight categories. As a result, shipping costs are divided into packages of 1 kg, 5 kg, 10 kg, 15 kg, 20 kg, 25 kg and 30 kg, which is also the maximum weight of a package. If you order more than 30 kg, an additional package will be added to your shipment. If you have extra space available in your package, we advise you to combine your order with those of other people living nearby. The weight of the package will be calculated automatically when adding to cart and the shipping cost is calculated automatically accordingly.
As soon as your payment has been confirmed by NORDIC EXPAT SHOP, your order will be processed. Before a package is shipped, you must take into account a maximum of three (3) business days processing time per order. This is because we pride ourselves in taking exceptional care of your products by using high quality and extremely durable packaging materials. That way, you do not have to worry about your products getting damaged before they reach you. We strive to have your order ready for shipment and delivered to Postnord (DPD), FedEx or DHL within three (3) business days. If, due to outside circumstances, we are unable to ship your package within three (3) business days, we will contact you by email.
Be advised that we do not stock all books but use a third party supplier, which means our 2-5 days shipping policy may be prolonged by 1-5 days.
When shipping days are indicated e.g. Greece 1-5 days, meaning more remote parts of Greece shipping time is longer than bigger cities like Athens. So Athens would be 1-2 days and Islands like Kos would be 4-5 days. Therefore beware that the more remote the shipping destination is the more days shipping will it take.
The indicated delivery time does not include the three (3) business days processing time needed to effectively ship your order through PostNord (DPD), FedEx or DHL. The delivery time is merely an indication, not a guarantee. It is possible that a package is unexpectedly delayed by, for example, PostNord (DPD), FedEx & DHL or other postal services and Customs. NORDIC EXPAT SHOP does not have any influence or control over these circumstances.
Notice some countries e.g. UAE packages are delivered to a pick up hub and customers need to pick up the packages themselves.
Some products may have a shipping weight with an indication of volumetric weight - shown as such; Shipping Weight: 1,2 kg (Volumetric Weight).
Volumetric Weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
Be advised that NORDIC EXPAT SHOP retain the possibility to divide an order into more packages should it be an advantage for the shipment without any extra cost for the customer.
To learn more about Volumetric Weight.
For most of the shipments within the European Union (EU) and outside the EU, you will find an indication of the shipping costs and the delivery time in business days (excluding holidays and customs) with PostNord (DPD), FedEx & DHL in the shipping calculator in the check-out page.
There is always the possibility that, upon arrival in the country of destination (outside the EU), your package is subjected to VAT and/or import taxes. Any resulting costs are for the Customer. Unfortunately, NORDIC EXPAT SHOP does not have any control over or influence on customs charges. Import regulations are different for most countries and are subject to constant change. It is your own responsibility to enquire with your local customs or tax office about the possibilities and which product can be imported and which not, before ordering with NORDIC EXPAT SHOP. Shipping time is not included the time a package is withheld in customs.
We therefore cannot be held responsible for any orders that are seized, impounded or have additional duty charged on them by Customs.
Track & Trace
Thanks to Track & Trace, it is possible to check the shipping status of your package at any moment and from anywhere in the world using the internet. Every package is shipped with a Track & Trace number, allowing you to precisely follow where the package is at any given moment and where it will be shipped to next. We will send you your code number via e-mail as soon as we ship the package. By using this code you will be able to use the Track & Trace. Email and phone number is used for Track & Trace, so you can always follow your package.
If you have any questions, please do not hesitate to contact our Customer Service by using our contact form here.